Following my first business trip with Ubisoft earlier this year in order to attend GDC, I was pretty excited this month for my second one, which gave me a chance to visit England for the first time (I almost visited over 20 years ago when I was backpacking across Europe, but it was the year the UK left the Eurail pass, and I was too cheap to pay the extra money to get there).
This trip was more of a traditional “business trip,” in that it wasn’t to attend a conference, but rather to join meetings with our worldwide customer services teams, as part of their annual summit — the European CS team is based in Newcastle. My team at the Montreal studio builds the main tool that our CS agents use to interact with customers — a tool that interacts with pretty much all of our games — and so every year we are invited to participate in this summit with them, to get a better understanding of their reality, and to discuss how to improve the tool.
But more than just having meetings, the real “gold” of these trips is to get to spend time with all of these people you work with — people you interact with on a daily/weekly basis, but always through emails and calls. There’s no denying just how much a “real” chat with people can incredibly strengthen these relationships, and that goes doubly when you get to share a meal with them, some drinks, and even a dance floor (we enjoyed an epic dance-a-thon on the night of the office’s annual summer party — and those sandals you see pictured in this post acted as the invitation “tickets”).
Those few days of interactions were probably more valuable than months of calls, and it gave us a chance to all get a better feel and realization of things we’re each dealing with.
But outside of work, it was also a fantastic trip. My wife came along with me, and she thoroughly enjoyed day-tripping in Newcastle — a beautiful city — and the surrounding areas. I had an extra day and a half to spend with her, and so we made it out to the also beautiful town of Durham, and visited Edinburgh for a day. We both loved what we saw of England, and can’t wait to get a chance to visit again — my wife was so infatuated that she mentioned wanting to live there, but then again, she said the same thing after our trip to San Francisco.
We arrived back home last night after an intensively long day of travel, that followed barely 3 hours of sleep, and included a 7-hour layover at the Amsterdam airport, and today I took the day off to recuperate a bit — and to try and get around the jet lag.
Travel can be taxing, but the experience in between makes it all worth it.